FAQs FREQUENTLY ASKED QUESTIONS

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What are Boxed Water's sources of water?

We use municipal water so that we can fill closer to the consumer. West of the Mississippi River, our water is sourced from water that flows through the Wasatch National Forest. Product that you receive east of the Mississippi River is sourced from Lake Michigan.

What is Boxed Water's purification process?

Boxed Water uses an 8-step water purification process which includes reverse osmosis, carbon filtration, and mineral removal for purity, giving Boxed Water its clean, crisp taste. For product safety, we use a UV light and ozonation process. Boxed Water is free of chromium, arsenic, MTBE, chlorine, fluoride, and trace pharmaceuticals.

Are Boxed Water cartons recyclable? How can I recycle my cartons?

Boxed Water's cartons are made with 100% recyclable materials. Our boxes can be recycled through curbside recycling programs, at drop-off recycling centers, or through mail-in recycling programs. Please visit recyclecartons.com to learn more about box recycling in your area and how you can be part of the carton recycling movement.

What is Boxed Water's packaging made of?

Boxed Water's packaging consists of 74% paper (renewable, from well-managed forests), 20% plastic, and 6% aluminum. 

What is Boxed Water's pH level?

Boxed Water has a pH level of 6.4. We strive to be as close to pH neutral as possible, which we feel offers the best hydration for your body.

Why is there aluminum inside the carton?

The aluminum in our cartons serves as a barrier to light and oxygen, protecting the flavor and allowing the contents to last for months without preservatives or refrigeration. The polyethylene acts as a water-tight barrier and helps the box keep its shape.

What is BPA?

BPA (Bisphenol A) is a persistent toxin (PT) found in many rigid plastics, including many PET water bottles. PT's assault all life on Earth and things like overexposure to sunlight and plastic bottle corrosion can cause BPA to leach into drinking water. Boxed Water is 100% BPA free.

What is the cap made up of?

Our cap is made of HDPE (high-denisty polyethylene) plastic, which is resealable. They're installed with a safety "crack" feature, so when you open the container, you should hear a slight crack as the seal is broken. Just like the paper and aluminum in our cartons, our HDPE plastic caps can readily be recycled where carton recycling is available. We recognize that this solution isn't perfect, but we are constantly working to improve our packaging.

Can you refill and reuse our box?
Yes! This carton can be refilled and reused using clean drinking water. Don’t be gross by letting it get dirty. Make sure to clean it after every use with a gentle soap and water. Even if you can’t see it, things get dirty over time. Keep an eye out for wear and tear, this box will break down over time.
Can I order custom Boxed Water packaging?

Due to operational complexities, we aren't able to take orders for custom Boxed Water packaging. But we'd love to have you test our current packaging to see if it works as is! Many of our friends have found the distinctive shape of our packaging and its graphics make a cool impression all on their own. If you still want to customize the packaging of Boxed Water, many of our customers have found stickers to be a good solution.

Did you know tap water is better for the planet when compared to packaged water?

Yes, we promote the use of reusable water bottles, but we also recognize that there are times when they aren't an ideal solution. We create a product that helps meet the demands of a growing market (portable water) that lessens the environmental impact and gives back to society, which simply makes us a 'better' choice -- a step in the right direction. We are not satisfied with the status quo. R&D is the core of everything we do and we're committed to constantly exploring new technology to help us further lessen the environmental impact of the poratble water market.

What are your shipping options? Does Boxed Water offer free shipping?

We have a free standard ground shipping option in the United States, so you can typically expect your order to arrive on your doorstep within 2-5 business days. For larger orders (20+ cases), we may ship via freight rather than ground. Freight shipments require a lead time of two weeks for delivery.

Do you offer expedited shipping?

At this time, we do NOT offer expedited shipping as an option. If you need your order by a certain date, please reach out to us at hello@boxedwaterisbetter.com and we will do our best to accommodate

Do you ship to Canada?

Yes! We do ship to Canada - As a small company, we are working on providing a more reasonable shipping cost to our Canadian customers but right now we are able to ship out product with a $50 shipment fee for two specific types of orders. A 24 pack of 500mL or 2 cases of our 250mL 24 packs.

What is your return policy?

Unfortunately, we do not accept returns. Please reach out to us at hello@boxedwaterisbetter.com with any questions or concerns prior to purchasing. We're happy to help!

I received a damaged product. What can I do?

We're very sorry to hear that. This is not typical of our product and it's important to us to help you have the best possible experience with Boxed Water. If you receive a damaged product, please email us at hello@boxedwaterisbetter.com with photos and answers to the following questions:

  • How many boxes inside the package were damaged or leaking?
  • Does it look like the expterior of the box was damaged during shipping?
  • Were any of the seals on the boxes compromised inside?

Any other details you can provide will be helpful as well.

Does Boxed Water offer a subscription service?

Yes! With a Boxed Water subscription (a recurring order), you will receive 10% off your product.

How do I update my account or change my subscription preferences?

In order to make changes to your Boxed Water subscription, such as edit your delivery schedule or change your shipping address or billing information, you'll need to have a login account with us on boxedwaterisbetter.com. Select the small blue link at the bottom of the page that says "Create an account." Make sure to use the same email that you used to setup your subscription with when entering your information. Once your login process is complete you should be able to visit your account information and manage your account and subscription from there.

How do I cancel a subscription for Boxed Water?

We're sorry to hear you'd like to cancel your Boxed Water subscription. You can either login to your Boxed Water account or email us at hello@boxedwaterisbetter.com

Please note that if you have recently received an order confirmation notification for your subscription this months that is prompting you to cancel your subscription, your order will still be processed and shipped. We can only cancel orders that have not been placed yet.

Do you have international shipping?

We're sorry to say that at this time, we're not able to offer shipping outside the USA and Canada. Right now, we don't have a good solution to provide water internationally in a way that fits with our mission of sustainability.

We would love to see your continued support for Boxed Water through our social media channels. This will be the best way to find out if our international shipping/distribution plans change in the future.

Does Boxed Water do event sponsorships or donate to events?

Yes! We would love to hear more about your event. Please fill out our event sponsorship form. Keep in mind that we will need to receive your request at least 30 days prior to an event to be able to evaluate your request.

Is Boxed Water available wholesale?

Yes! Boxed Water's wholesale program is meant for businesses who would like to sell our product and buy directly from us at a discounted price. As a wholesale member, we will send you a login/signup request to access our online wholesale store. Within the store, your discounting will be automatically applied upon checkout. To fill out an application, visit our Wholesale page and allow 24 hours for a response from our customer service team (M-F 8:00 AM-5:00 PM EST)

We also offer a subscription option for wholesalers that allows you to setup auto shipments of products. You'll receive a login that enables you to access all of your account, billing, and product information. You'll also be able to adjust the frequency of your shipments and skip one-time shipments if you have too much inventory. And you can cancel anytime!

Is Boxed Water's paper FSC (Forest Stewardship Council) certified?
Yes! Boxed Water cartons are FSC certified. FSC is a voluntary, international, forest management certification program. It means that the wood used to make the paper in our product meets the responsible forestry practices of the council.
STILL HAVE QUESTIONS?

If you have any other questions or concerns, we’d love to hear from you.

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