FAQs FREQUENTLY ASKED QUESTIONS

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What are Boxed Water's sources of water?

We use municipal water so that we can fill closer to the consumer. West of the Mississippi River, our water is sourced from water that flows through the Wasatch National Forest. Product that you receive east of the Mississippi River is sourced from Lake Michigan.

What is Boxed Water's purification process?

Boxed Water uses an 8-step water purification process which includes reverse osmosis, carbon filtration, and mineral removal for purity, giving Boxed Water its clean, crisp taste. For product safety, we use a UV light and ozonation process. Boxed Water is free of chromium, arsenic, MTBE, chlorine, fluoride, and trace pharmaceuticals.

Are Boxed Water cartons recyclable? How can I recycle my cartons?

Boxed Water's cartons are made with 100% recyclable materials. Our boxes can be recycled through curbside recycling programs, at drop-off recycling centers, or through mail-in recycling programs. Please visit recyclecartons.com to learn more about box recycling in your area and how you can be part of the carton recycling movement.

What is Boxed Water's pH level?

Boxed Water has a pH level of 6.4. We strive to be as close to pH neutral as possible, which we feel offers the best hydration for your body.

Why is there aluminum inside the carton?

The aluminum in our cartons serves as a barrier to light and oxygen, protecting the flavor and allowing the contents to last for months without preservatives or refrigeration. The polyethylene acts as a water-tight barrier and helps the box keep its shape.

What is BPA?

BPA (Bisphenol A) is a persistent toxin (PT) found in many rigid plastics, including many PET water bottles. PT's assault all life on Earth and things like overexposure to sunlight and plastic bottle corrosion can cause BPA to leach into drinking water. Boxed Water is 100% BPA free.

What is the cap made up of?

Our cap is plant-based and comes from trees. Sugarcane is better than petroleum, but pine trees are better than sugarcane for the planet. We are always committed to finding the best solution. Our caps are installed with a safety “crack” feature. When you open the container, you should hear a slight crack as the seal is broken.

Can you refill and reuse our box?

Yes! This carton can be refilled and reused using clean drinking water. Make sure to clean it frequently. Keep an eye out for wear and tear, this box will break down over time. Do not clean with steel wool, stiff brush or anything abrasive as these may damage the carton's inner lining. Hand wash only. Typically, you can reuse your box by refilling twice a day for 30 days.

Can I order custom Boxed Water packaging?

Due to operational complexities, we aren't able to take orders for custom Boxed Water packaging. But we'd love to have you test our current packaging to see if it works as is! Many of our friends have found the distinctive shape of our packaging and its graphics make a cool impression all on their own. If you still want to customize the packaging of Boxed Water, many of our customers have found stickers to be a good solution.

Did you know tap water is better for the planet when compared to packaged water?

Yes, we promote the use of reusable water bottles, but we also recognize that there are times when they aren't an ideal solution. We create a product that helps meet the demands of a growing market (portable water) that lessens the environmental impact and gives back to society, which simply makes us a 'better' choice -- a step in the right direction. We are not satisfied with the status quo. R&D is the core of everything we do and we're committed to constantly exploring new technology to help us further lessen the environmental impact of the poratble water market.

Shipping?

We have free standard ground shipping (2-5 business days) in the lower 48 states delivered to your doorstep. For larger orders (typically 20+ cases) we may ship freight rather than ground. Freight would be a 2-week lead time for delivery.

Do you offer expedited shipping?

At this time, we do NOT offer expedited shipping as an option. If you need your order by a certain date, please reach out to us at hello@boxedwaterisbetter.com and we will do our best to accommodate

Do you ship to Canada?

Yes! We do ship to Canada - As a small company, we are working on providing a more reasonable shipping cost to our Canadian customers but right now we are able to ship out product with a $50 shipment fee for two specific types of orders. A 24 pack of 500mL or 2 cases of our 250mL 24 packs.

What is your return policy?

Returns are accepted in accordance with our Refund policy. Please reach out to us at hello@boxedwaterisbetter.com with any questions or concerns. We're happy to help!

I received a damaged product. What can I do?

We're very sorry to hear that. This is not typical of our product and it's important to us to help you have the best possible experience with Boxed Water. If you receive a damaged product, please email us at hello@boxedwaterisbetter.com with photos and answers to the following questions:

  • How many boxes inside the package were damaged or leaking?
  • Does it look like the expterior of the box was damaged during shipping?
  • Were any of the seals on the boxes compromised inside?

Any other details you can provide will be helpful as well.

Does Boxed Water offer a subscription service?

Yes! With a Boxed Water subscription (a recurring order), you will receive 10% off your product.

How do I update my account or change my subscription preferences?

In order to make changes to your Boxed Water subscription, such as edit your delivery schedule or change your shipping address or billing information, you'll need to have a login account with us on boxedwaterisbetter.com. Select the small blue link at the bottom of the page that says "Create an account." Make sure to use the same email that you used to setup your subscription with when entering your information. Once your login process is complete you should be able to visit your account information and manage your account and subscription from there.

How do I cancel a subscription for Boxed Water?

We're sorry to hear you'd like to cancel your Boxed Water subscription. You can either login to your Boxed Water account or email us at hello@boxedwaterisbetter.com

Please note that if you have recently received an order confirmation notification for your subscription this months that is prompting you to cancel your subscription, your order will still be processed and shipped. We can only cancel orders that have not been placed yet.

Do you have international shipping?

We're sorry to say that at this time, we're not able to offer shipping outside the USA and Canada. Right now, we don't have a good solution to provide water internationally in a way that fits with our mission of sustainability.

We would love to see your continued support for Boxed Water through our social media channels. This will be the best way to find out if our international shipping/distribution plans change in the future.

Does Boxed Water do event sponsorships or donate to events?

Yes! We would love to hear more about your event. Please fill out our event sponsorship form. Keep in mind that we will need to receive your request at least 30 days prior to an event to be able to evaluate your request.

Is Boxed Water available wholesale?

Yes! Boxed Water's wholesale program is meant for businesses who would like to sell our product and buy directly from us at a discounted price. As a wholesale member, we will send you a login/signup request to access our online wholesale store. Within the store, your discounting will be automatically applied upon checkout. To fill out an application, visit our Wholesale page and allow 24 hours for a response from our customer service team (M-F 8:00 AM-5:00 PM EST)

We also offer a subscription option for wholesalers that allows you to setup auto shipments of products. You'll receive a login that enables you to access all of your account, billing, and product information. You'll also be able to adjust the frequency of your shipments and skip one-time shipments if you have too much inventory. And you can cancel anytime!

Do you charge sales tax?

We currently charge sales tax on our water in New York, Utah and Illinois as it is required by the law. If you have a sales tax exempt form or resale certificate - please reach out to us at hello@boxedwaterisbetter.com

What is your shelf life?

The shelf life of our product is two years from the production date marked on the box. We recommend drinking and replacing at the best by date to ensure a pure and fresh taste.

What is Boxed Water Is Better® brand’s commitment to Diversity and Social Justice?

At Boxed Water, we have worked to provide on-the-go water in the most sustainable manner possible; hoping to make a healthier planet. However, we cannot look at the environment in isolation without working towards a healthy society.

In order for our planet to thrive for future generations, we commit to building a more sustainable environment and pursue a more just society.

We are dedicated to listening, learning, and fighting for the equality of Black, Indigenous, People of Color (BIPOC) and all marginalized groups.

We will press to
— Work at the intersection of racial and environmental justice.
— Recognize the existence of unconscious bias no matter how uncomfortable.
— Integrate a more diverse group into our network.
— Recruit and retain a diverse staff.

While understanding that this list is not enough, but rather, a place to start.

STILL HAVE QUESTIONS?

If you have any other questions or concerns, we’d love to hear from you.

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