Last updated: July 23, 2020
This policy applies to products purchased through the BoxedWaterIsBetter.com website (the “Website”). It does not apply to products purchased through any other website, including Amazon.com.
Except as expressly set forth in this policy, once you purchase a product from our Website, the transaction is complete and we will not accept a return or refund of that product or exchange that product for any reason.
This policy is subject to change without notice.
If a product you purchase from our Website is damaged while being delivered to you, we will replace the product with a similar product for up to 30 days after the date of purchase. For any replacements, please email us at firstname.lastname@example.org. In your email, please include the order number, picture, and written description of the damage. If the damaged product is a Boxed Water Is Better drinking water product, the description must include the number of boxes inside the package that were damaged, whether the exterior of the box was damaged, and whether any of the seals on the boxed were compromised. We will cover the cost of shipping the replacement product to you.
We will exchange hats and clothing items purchased from our Website for up to 30 days after the date of purchase for a like item of a different size. Items being exchanged must be unworn and in their original condition. If you need to exchange an item, email us at email@example.com. If we can’t verify your order, we may require proof of purchase. You will be responsible for all shipping costs incurred in exchanging the item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns & Refunds
Except as described in the preceding paragraphs, will not accept a return or refund of any product.